We welcome and encourage you to call the office if you have a problem or question, or need to get in touch with us for any reason. Please make non-emergency calls during office hours when your records are readily available. When you call, the receptionist will either schedule an appointment, or direct your call to the appropriate person. If your provider is seeing other patients, the receptionist will connect you to our Nurses voicemail line. Your call will be returned as soon as possible, which in non-urgent cases is usually later in the day.
If you are calling to have a prescription refilled, we ask that you call during office hours so that we will have your chart available to make sure that a refill is the best course of treatment. Please have the pharmacy phone number available in case the doctor wants to discuss the medication with them. If you are calling to get laboratory report results, please be patient and hold until the nurse can look up your result. We will notify you as soon as possible of any test results that are abnormal and/or indicate that an early follow-up is needed. Be sure we have your correct address and phone number to notify you if necessary. Please tell us if you do not want to receive a report at the phone number or address you have given us. Most test results will be discussed with you at your next regularly scheduled appointment. This allows us to provide you with the best possible understanding of the significance of the test to your present condition and future treatment.